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Refund Policy

As we know, the COVID-19 virus and the limitations of the events are changing the plans for on-site events all over the world. Currently, the on-site Build Stuff conference Nov 11-15, 2020 in Vilnius, Lithuania is not canceled, although is limited to 500 attendees. We continue to monitor the changing situation and follow the guidance and updates. 

Therefore, due to the COVID-19 situation, Build Stuff decided to go full digital for this year’s conference. We are monitoring every update, and if anything will change - we will address it immediately. 

 

1.Ticket Usage

The tickets purchased are for your own personal use or that of your business only and may not be resold under any circumstances, including but not limited to use as part of any promotion or competition. Where there has been any resale or attempted resale of any tickets (or any other breach of this term), we reserve the right to cancel the relevant tickets with immediate effect.

We reserve the right to cancel any ticket purchase made by any person or body whom we reasonably believe to be associated with any ticket broker or tout.

 

All tickets must be assigned to an attendee, and all attendee details must be 100% complete at least 7 days before the event. Ticket reassignment after this date is not allowed. For any ticket reassignment please contact info@buildstuff.events

2.2 Tickets benefits

 

2.2.1 On-site conference ticket:

The 3-day on-site conference ticket for Build Stuff 2020 allows you to access all the sessions, Q&A and presentations during and after the event.  This ticket type does not allow you to access the Post Conference masterclasses, but these add-ons can be purchased separately. 

 

2.2.2 VIP Online ticket:

The 3-day VIP online conference ticket for Build Stuff 2020 allows you to access all the sessions, Q&A and presentations during and after the event.  This ticket type does not allow you to access the Post Conference masterclasses, but these add-ons can be purchased separately. 

 

2.2.3 STARTER Online ticket:

The 3-day STARTER online conference ticket for Build Stuff 2020 allows you to access 1 track of the sessions, Q&A and presentations during and after the event.  This ticket type does not allow you to access other conference tracks & the Post Conference masterclasses, but these add-ons can be purchased separately.

2.2.4 Masterclass ticket:

The 1-day or 2-day masterclass online or on-site ticket for Build Stuff 2020 allows you to access masterclasses on 14-15th of Nov 2020. This ticket type does not allow you to access conference tracks, but these add-ons can be purchased separately.

 

3. Changes or cancellation of the ON-SITE Event made by Organizer

 

The Company may at any time, with giving notice along with appropriate reason can change, cancel or postpone the Conference, change its venue or any of the other published particulars, or withdraw any invitation to attend. We will notify you of any postponements, or changes as soon as practically possible by keeping our website updated with the latest information.

 

We try to make sure that the ON-SITE Event agenda, speakers, topics, format, and dates are correct at the time of publishing. Circumstances beyond our control may necessitate substitutions, alterations, postponements, or cancellations to the content, format, themes, name, performers, hosts, moderators, venue, timing, platform, or dates of the ON-SITE Event. We reserve the right to do so at any time and will not be liable to you for ANY cost incurred by you as a result.

We will endeavor to notify you as soon as reasonably practicable of any substitutions, postponements, or changes by posting the updated information on the Website.

 

3.1 IF THE ON-SITE EVENT IS CANCELED, WE WILL PROVIDE YOU WITH THE FOLLOWING OPTIONS TO CHOSE FROM:

 

3.1.1 On-site conference ticket holders:

3.1.1.1 You can exchange your 1 ON-SITE conference ticket to 1 VIP Online ticket and 1-Day masterclass Online Ticket;

3.1.1.2 You can exchange your 1 ON-SITE conference ticket to 2 VIP Online tickets;

3.1.1.3 You can exchange your 1 ON-SITE conference ticket to 1 VIP Online ticket and receive a Build Stuff gift Voucher for the price difference related  to the purchase difference between the VIP conference ticket (on the refund date) and your On-site conference ticket;

3.1.1.4 You can receive a 130% Build Stuff Gift Voucher for the purchase price related to the canceled conference ticket, with an extra +30% as a bonus.

3.1.1.5 You can receive a full 100% refund which will be made in 60 days either via bank transfer or to the bank card the payment was made with (depending on your original payment method) in this case please note that the aforementioned extra 30% will not be applied.

 

3.1.2 On-site conference+hotel ticket holders:

3.1.2.1 You can exchange your 1 ON-SITE+ HOTEL conference ticket to 1 VIP Online ticket + 2-day masterclass ticket;

3.1.2.2 You can receive a 130% Build Stuff Gift Voucher for the purchase price related to the canceled conference ticket, with an extra +30% as a bonus.

3.1.2.3 You can receive a full 100% refund which will be made in 60 days either via bank transfer or to the bank card the payment was made with (depending on your original payment method) in this case please note that the aforementioned extra 30% will not be applied.

3.1.3 On-site conference+hotel ticket holders:

3.1.3.1 You can exchange your 1 ON-SITE+ HOTEL+MASTERCLASSES conference ticket to 1 VIP Online ticket + 2-day masterclasses ticket and receive a Build Stuff gift Voucher for the price difference related to the purchase difference between VIP conference ticket, Masterclasses (on the refund date) and your ON-SITE+ HOTEL+MASTERCLASSES conference ticket;

3.1.3.2 You can receive a 130% Build Stuff Gift Voucher for the purchase price related to the canceled conference ticket, with an extra +30% as a bonus.

3.1.3.3 You can receive a full 100% refund which will be made in 60 days either via bank transfer or to the bank card the payment was made with (depending on your original payment method) in this case please note that the aforementioned extra 30% will not be applied.

 

3.1.4 On-site masterclasses ticket:

 

3.1.4.1 You can exchange your 1 ON-SITE masterclass ticket to 1 ONLINE masterclasses ticket;

3.1.4.2 You can receive a full 100% refund which will be made in 60 days either via bank transfer or to the bank card the payment was made with (depending on your original payment method).

 

4. Changes or cancellation of the ONLINE Event made by the Organizer

We try to make sure that the Online Event agenda, speakers, topics, platform, format, and dates are correct at the time of publishing. Circumstances beyond our control may necessitate substitutions, alterations, postponements, or cancellations to the content, format, themes, name, performers, hosts, moderators, venue, timing, platform, or dates of the Online Event. We reserve the right to do so at any time and will not be liable to you for ANY cost incurred by you as a result.

We will endeavor to notify you as soon as reasonably practicable of any substitutions, postponements, or changes by posting the updated information on the Website.

4.1 IF THE ONLINE EVENT IS POSTPONED, WE WILL PROVIDE YOU WITH ACCESS TO THE ONLINE EVENT AT A LATER DATE. NO REFUNDS WILL BE PROVIDED IF THE ONLINE EVENT IS POSTPONED.

4.2 In the unlikely event of cancellation of an online event:

4.2.1 You can receive a 130% Build Stuff Gift Voucher for the purchase price related to the canceled conference ticket, with an extra +30% as a bonus.

4.2.2 You can receive a full 100% refund which will be made in 60 days either via bank transfer or to the bank card the payment was made with (depending on your original payment method) in this case please note that the aforementioned extra 30% will not be applied.

5. Force Majeure

The Company shall not be held responsible for any delay or failure in performance of its obligations hereunder to the extent such delay or failure is caused by fire, flood, strike, civil, governmental or military authority, acts of God, acts of terrorism, acts of war, epidemics, the availability of the Venue or other similar causes beyond its reasonable control and without the fault or negligence of the Company or its subcontractors. For one or more of such reasons, the Company may postpone, reschedule or cancel the event without liability on the part of the Company. In the event the conference cannot be held or is postponed pursuant to this section, the Company shall not be liable to any person for any damages, costs, or losses incurred, such as transportation costs, accommodations costs, or financial losses.

 

6. Changes or cancellation of the ON-SITE or ONLINE event made by the attendee

 

6.1 If an attendee is unable to attend an event for any reason they may substitute, by arrangement with the conference organizer via info@buildstuff.events, someone else to attend in their place.

Where the attendee is unable to attend and is not in a position to transfer his/her place to another person or to another event, then the following refund arrangements apply:

6.1.1 Notification in writing 60 days prior to the event: full refund less €50 administration fee per ticket;

6.1.2 Notification in writing 30 days prior to the event: 50% refund per ticket;

6.1.3 Notification less than 30 days prior to the event: no refund.

 

6.2 Refunds will be made in the following ways:

6.2.1 For payments received by credit or debit cards, the same credit/debit card will be refunded in 30 days.

6.2.2 For all other payments, a bank transfer will be made to the payee nominated account in 60 days.

6.2.3 Important: For payments received from outside the LITHUANIA by bank transfer, the refund will be made by bank transfer and all bank charges will be for the registrants' account.

 

7. Build Stuff Gift Vouchers

The voucher can be used to pay for upcoming Build Stuff conferences, courses, or other events announced on www.buildstuff.events 

 

If the value of the gift voucher is not enough to cover the full amount of the conference/e-course ticket price, you can pay the rest through other payment methods. The voucher can also be used for multiple purchases. You can use only one voucher per booking. 

 

The reservation must be made before the Voucher expiration date. Course or Conference dates can be later than the purchase made.  The voucher is not personal, so you can pass it on to a friend.

The information stated on this site is updated as of September 2020​ 

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@2021 Official organizer FIX EVENTS, LITHUANIA